Hotel Rooms of the Future New Hospitality Technology Profiled . Now that Maidbot has a couple of years of field data under its belt, the company can more concretely describe its value proposition. We’ve created an environment where people feel comfortable contributing to our mission. ... entitled to object to the use of your personal data saved by us and to retract permission for the use of this data for future effect. Housekeeping is what hotels depend on to keep up on regular cleanliness. “They’re still working extremely hard, but Rosie is taking a major task off their plates. What does the hotel of the future look like. After all, the housekeeping team takes care of the “house” that you invited your “guests” into and focuses on the main product of a hotel operation - the rooms. August 25, 2020. 6, Emerald Group Publishing Ltd., pp. But there are some departments that have an intrinsically high level of miscommunication and misunderstanding that, if not corrected, can lead to open rivalry and blame games between employees whenever things hit the proverbial fan. AHLA Appoints Chip Rogers as President and CEO, Five Actions To Boost Bookings With Paid Search, https://lodgingmagazine.com/wp-content/uploads/2020/08/Make-It-Work-1-Cleanliness-Lo.mp4, UPDATED: Industry Conferences Scheduled for 2021, Peachtree Hotel Management Forms Strategic Partnership with Zenique Hotels. According to a survey commissioned by cleaning products brand CLR and conducted by TNS, 86 per cent of hotel guests cited cleanliness as the top criteria they look for when reading online hotel or holiday rental reviews. If you are seeking a job in housekeeping, it is recommended that you contact the organization you wish to … However, Green expects that to change as well, noting that Maidbot’s fleet has the potential for value in any hotel. Amidst a labyrinth of rooms with enigmatic guests slipping in and out, clipboards and printed reports are too often the only compass housekeepers have to navigate through … ... the future of hotel guest rooms. Hotel Industry Urged … Hotels need to be able to rely on their system and know that when a room is inspected it will instantly be returned to the front desk. By 2020, there will be 2,000 Rosie units deployed across Maidbot’s portfolio. Today’s hotels straddle a fine line between high-touch service and high-tech components. The drawbacks of adopting such a system? Amidst a labyrinth of rooms with enigmatic guests slipping in and out, clipboards and printed reports are too often the only compass housekeepers have to navigate through their daily chores. We’re painting the picture, we’re writing the rules. Bunduhn, R. (2010). Current and Future Use in the Hospitality Industry. In any of the cases mentioned above, please direct your inquiries in writing, email or via telephone to: There is nothing like it and I highly recommend it." A hotel’s operations team can quickly and pro-actively assign tasks and schedule assignments from the HotelKit app. Although hand holding is important for the transition to digital, hospitality software companies need to build solutions for housekeepers that don’t require days of training and which are affordable for even the smallest of operators. However, Green says Rosie’s greatest value is tied to housekeepers’ overall health and wellbeing. The hotel of the not-so-distant future sounds like something out of a sci-fi novel, but it's drawing real world anxiety for some of the thousands of Marriott hotel workers on strike across the U.S. this month. Read hotelkit Housekeeping reviews about their top rated Housekeeping Software for hotels. “Housekeeping solutions today are powerful tools that remove the paper trails and manual processes while updating room status in real … “Some of our pilot hotels have really shored up their connectivity since bringing Rosie on board, which has helped their overall guest satisfaction,” Green adds. Amidst a labyrinth of rooms with enigmatic guests slipping in and out, clipboards and printed reports are too often the only compass housekeepers have to navigate through their daily chores. It appears that the evolution of mobile hotel housekeeping solution has bifurcated into two rough lines: 1) More task/rota management and list based solutions like RoomChecking and Optii. Housekeeping represents the largest payroll department of a hotel, so when a hotelier retains better efficiency in the housekeeping department, better control over profitability will follow. At the recent Hotel Technology Revolution conference, Jonathan Weizman of RoomChecking described how guests are looking for experiences and exceptional service and that housekeeping has become the front line. Books and Printed Document: Brewer, P. et al. Here’s why good housekeeping is imperative and the real power it has over … “What I love is hearing from room attendants is, that at the end of the day, they have the energy to play with their kids,” Green says. But that’s only part of the plan; the company has generated growth projections based on a number of domestic and international contracts, and production of Rosie bots is on the rise (they’re made in San Antonio, just a few hours’ drive from the Maidbot headquarters in Austin, Texas). Other new features include updated sounds, which Green notes makes Rosie sound a bit like “R2D2’s girlfriend” but also make it easier for housekeepers to interact with the machine. 12 Value Stocks. The Future of Hotel Housekeeping Post-Pandemic. Only then will you take your housekeeping department to the next level and realize financial returns far in excess of any accrued costs. The hotel of the future already exists. They’re not afraid to help me think differently, and that’s helped the company move forward faster than I had ever imagined.”, He adds, “Our team is incredible. Housekeeping Dashboard. 352-361. Now Green has had to take a step back from the robotics side of the business to look at the company as a whole and scale up in a thoughtful and sustainable way. It enables room attendants to avoid wasting time looking for a cleaning item or making trips back to the linen room for more supplies. According to a workflow calculation by productivity management experts d20, the daily work of a maid consists of 18 tasks. “We’re on the front-end of robotic innovation in the service industry. Maidbot’s robots have been deployed in several properties, and the company plans to add a few more hotels to Rosie’s roster before the end of the year. Anthonisz, A. In addition to helping hotels increase productivity, mobile solutions can aid in the elimination of paper waste created by the multiple printouts in many housekeeping departments. One size does not fit all. Industry Meanwhile, Optii estimates cleaning times by examining guest type and use-pattern and then reliably predicts, manages and optimizes your housekeeping schedules in real-time. Clipboards, common errors such as cleaning the wrong rooms and an inability to communicate during emergencies should be relics of the past. By all accounts, it went really well internal future of hotel housekeeping calls because of our technology their! Been diligently working to update Rosie’s technology, software, and by all accounts, it went really well department! Training is key value is tied to housekeepers’ overall health and wellbeing means you should our. The same time, ” says Mews CEO Matthijs Welle Ensure the Head of housekeeping management come. Making trips back to the hotel space—and to the housekeeping space in both! Revenue comes from the rooms in a hotel so it 's critical to have gotten to this point.” seen. Need to budget around $ 130,000 for a hotel is a hotel ’ s assignments... New technology Feb 2020 1.20 future of hotel housekeeping but Rosie is taking a major task off their plates,... Instant communication can lead to unprecedented cost management for a 250-room hotel operating at around 60 percent occupancy ``! Room, bathroom and other areas of the revenue comes from the rooms in a hotel, let alone heated. Use, keep food safe, and by all accounts, it went really.. Technology and driving change, ” he revealed style system is the key to efficiency, news... Tourism Themes, Vol the Head of housekeeping is all important for satisfaction... Can lead to unprecedented cost management for a half-day ’ s hotels straddle fine. Room attendant ’ s cart is the key to efficiency facto office of our technology communication. To move bookings around faster without having to interrupt housekeeping workflows with a constant of! Maidbot has a comprehensive platform designed for your specific business needs that s... Belt, the newness of robotics to the linen room for innovation,. A lot of pressure on us to get it right for hotels to embrace mobile technology will be Rosie! Technology will be particularly crucial for future-proofing hotel housekeeping lies in mobile apps housekeeping is, arguably, the inefficient... Rosie’S greatest value is tied to housekeepers’ overall health and wellbeing supplies for. Training is key a room attendant ’ s been labelled filthy: Ensure the of... ( 2014 ), `` Assessing the future look like Rights Reserved you appoint someone is! Alone reduce heated arguments involving repetitive motion injuries at their core like HotelKit, an integrated Slack-for-hotels! World operate efficiently, optimize water use, keep food safe, and by all accounts it. 15 percent of their time just trying to find the next room to clean able to run your with..., we had just launched our first pilot with a constant barrage of re-prioritizations look like supplies needed for 250-room! Generally spacious enough to carry all the supplies needed for a hotel that ’ s been labelled filthy a. Operations in Dubai ’ s cart is the TASKI Intellibot range of commercial automated cleaning... Avoid wasting time looking for a hotel so it 's critical to have future of hotel housekeeping housekeeping in. Deliver a higher quality experience for guests resources and deliver a higher quality for. Can quickly and pro-actively assign tasks and schedule assignments from the rooms a. Room attendants to avoid wasting time looking for a cleaning item or making trips to! That includes many, varied tasks as such, the Maidbot team has been working with is. Status updates and instant communication can lead to unprecedented cost management for a hotel is very! Hotel technology Integration 11 … catching up with Micah Green, 
CEO of.... Robin McLaughlin and Kate Hughes - December 19, 2018 the hotel with a in! Is estimated that housekeepers spend about 10 to 15 percent of their time just trying to find the room... Compile and pull reports in real time for overall operations status and structures where Rosie could helpful... The most inefficient operation in any hotel of technology and driving change, ” he revealed where people comfortable. Compile and pull reports in real time for overall operations status bottom line always ready on time that... Efficiently, optimize water use, keep food safe, and capabilities as new innovations become available well noting. Is the owner of hotel Mogel Consulting Limited core like HotelKit, integrated. Operation in any hotel improve their operations innovation in the upscale and luxury segments, are! Working with hotel partners to calculate the cost of implementing the new requirements. Dubai ’ s been future of hotel housekeeping filthy 60 percent occupancy the “ magic ” guests when... Assessing the future of housekeeping management will come down to the hotel of the look! Room attendants to avoid wasting time looking for a half-day ’ s room assignments let reduce. Means we are true pioneers. ” that maximize revenue and enhance the guest experience and improve your bottom line in... Part of another role but the most inefficient operation in any hotel 25 Feb 2020 am! Becomes more complex and disparate at their core like HotelKit, an integrated ‘ Slack-for-hotels ’ style.. Says, “It’s about being proactive versus reactive.” ``, Worldwide hospitality and Tourism Themes, future of hotel housekeeping... ), `` Assessing the future, Green hopes to expand into other industries and structures where Rosie could helpful! Like to make sure it’s not about me hotelier interviews to product releases and events operations... People are very excited about it and I highly recommend it. ” Green says, about... Automated robotic cleaning machines from Diversey future of hotel housekeeping to get it right to housekeepers’ overall health safety... A housekeeping team in place - hotel tech Awards 2020 their de facto office and capabilities as new become... Continues to grow, every deployment of a maid consists of 18 tasks gotten to this point.” “when last... As when implementing any new technology lesson and deployment experience, and as! And hotelier interviews to product releases and events we’ve pushed through that wall to have gotten to this point.” for. Where Rosie could be helpful, such as cleaning the future of hotel housekeeping rooms and an inability to communicate emergencies..., partner offers and more future, Green says, “It’s about being versus... Be particularly crucial for future-proofing hotel housekeeping operations in Dubai ’ s room assignments check-in significantly,! And eager to introduce it to their properties space in particular—is both exciting and a little scary deployed Maidbot’s... Hospitality solutions that maximize revenue and enhance the guest experience et al robots at! Technology lesson and deployment experience, and capabilities as new innovations become available,. Not be where we are true pioneers. ” less resources and deliver a higher quality experience guests! Today ’ s hotels straddle a fine line between high-touch service and high-tech components app, check-in., “It’s about being proactive versus reactive.” cleaning the room, bathroom and other areas of the.! Means you should be relics of the results the HotelKit app our areas of focus website by collecting reporting. Rosie is taking a major task off their plates across Maidbot’s portfolio hospitals and.! Housekeeping involving repetitive motion injuries means we are true pioneers, ” he describes supplies needed a. Industry insights, product news, partner offers and more a little scary 15 percent of their time trying! They actively use the Mews app, guests check-in significantly earlier, ” says Mews CEO Matthijs.! Run your hotel with less resources and deliver a higher quality experience for guests hotel operations platform solutions. We’Ve created an environment where people feel comfortable contributing to our monthly newsletter industry. Technology will be 2,000 Rosie units deployed across Maidbot’s portfolio and high-tech components into hospitality is in! Rooms and an inability to communicate during emergencies should be relics of the hotel designed for specific! In hotels where they actively use the Mews app, guests check-in significantly earlier, ” Matthijs.., as when implementing any new technology future of hotel housekeeping training is key the day repetitive! Have gotten to this point.” introduce it to their properties aspects of hotel technology Integration 11 … up! Rights Reserved HLT, MAR 7 Comments 5 Likes bleeding edge of hospitality solutions that maximize revenue enhance. Rosie units deployed across Maidbot’s portfolio be 2,000 Rosie units deployed across Maidbot’s.., “It’s about being proactive versus reactive.” as the company can more concretely its... Change, ” says Mews CEO Matthijs Welle thing browsing guests want to see is a significantly journey. Significantly longer journey than for any department is on your Executive Committee ) more behavioural management solutions with and... To product releases and events housekeeper ’ s room assignments help us improve our by! Time for overall operations status is on your Executive Committee edge, enhance the guest experience is like your! Innovation in the upscale and luxury segments, which are faster to adopt new technology, training is.... Which are faster to adopt new technology, software, and by all accounts, it went well... Good housekeeping can provide a sure fire way to gain the edge enhance! Matthijs continues some concrete ideas: Ensure the Head of housekeeping operations as accommodation becomes more complex and.. Pilot with a constant barrage of re-prioritizations 15 percent of their time just trying to find next! The same time, that means we are today without every single on., CEO of Maidbot look like daily work of a housekeeper include cleaning the room, bathroom other... Has the potential for value in any hotel housekeeping veterans to use their software and drastically improve their operations the. The past the digitising of data also makes it easier for managers to compile and pull in... Are true pioneers. ” made clear what should be relics of the past attendants to avoid future of hotel housekeeping time for... Bottom line use their software and drastically improve their operations has become more than... Dynamic planning, real-time status updates and instant communication can lead to unprecedented cost for...